About your commission

Thank you for choosing Thorpe & Brown for your commission. Please read the following information:

Once a design is confirmed and the quote is agreed we will require a deposit to commence the work for you. This deposit is non-refundable.  When your commission is ready we will contact you, and any outstanding balance is usually due within 14 days of this, unless otherwise arranged.


On collection please provide our reference number or another form of identification.

Our commissions are guaranteed for up to 12 months. This covers the specific work we have carried out for you, and is not related to any other issues including wear & tear.

From time to time we may use images on our website & social media, but never include names or financial details. Please let us know if you are not happy for us to do this.

Please complete this form to confirm you have read the above.