About your repair

Thank you for choosing Thorpe & Brown. Please read the following information:

Once we have booked in your item, we carry out a full assessment, and will contact you should we need to. Our repairs can take up to 3 weeks to complete, however we will advise you if this is any different.


On collection please provide our reference number or another form of identification.
Any remaining balance will be payable upon collection or within 14 days of notification that your item is ready.

Our repairs are guaranteed for up to 12 months. This covers the specific work we have carried out for you, and is not related to any other issues including wear & tear.

From time to time we may use images on our website & social media, but never include names or financial details. Please let us know if you are not happy for us to do this.

Please sign this form to confirm you have read the above.