Refund policy

If you need to return your Thorpe & Brown jewellery, or if somebody has chosen the wrong piece of jewellery for you, it can be returned provided it is unworn and not scratched or damaged.

Due to hygiene reasons, earrings cannot be returned or exchanged.

All goods can be returned to us within 28 days of purchase and online orders must be returned in the original packaging at your own cost. If you are posting the items back to us, we recommend using a secure, trackable method and insure the item as we will not be liable for the item lost in transit.

Bespoke items cannot be returned or refunded. We guarantee all our commissions for 12 months. 

Workshop bookings can be refunded or amended to a different date if we are made aware of any changes 72 hours before the date of the workshop.